Refund policy

Return & Cancellation Policy

Our goal is for every customer to be completely satisfied with their purchase. Since all of our products are made to order, we ask that you carefully review your order details before completing your purchase.

Order Changes & Cancellations

Production begins shortly after an order is placed. For this reason, order edits, cancellations, or returns are generally not supported once production has started.

If you notice a mistake with your order (such as incorrect personalization details or design information), please contact us within 36 hours of placing your order at info@auracuratedgift.com.
We will do our best to assist you before printing or production begins, but we cannot guarantee changes after this time frame.

Returns & Exchanges

Due to the customized nature of our products, we do not accept returns or exchanges once an order has entered production or has been completed.

Items sent back to us without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us at info@auracuratedgift.com as soon as possible and include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

We will review your case and work with you to find a reasonable solution, which may include a replacement or other appropriate resolution.

Refunds

Refunds are not available for personalized or custom-made items, except in cases where the product is confirmed to be defective or incorrect due to our error.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or credit card provider.

Contact Us

If you have any questions or concerns about your order, please don’t hesitate to contact us at:
📧 info@auracuratedgift.com

We truly appreciate your understanding and thank you for supporting handmade, made-to-order products.